International Orders
Information related only to orders from countries around the world.

Request for Price List
Please complete our information request form  to request for our Discus Price List. Do provide us with the information listed below:

1) whether you are: a) Importer / Wholesales b) Reseller / Shop / Online Store
2) Country you are residing in
3) Name of Airport (with airport code if possible) that you can receive shipment

Placing an Order
Orders can be placed by sending us an email. Please send us your Purchase Order stating the strain, size, quantity and price quoted. We would require a minimum of 150 pieces (size 3in) or 300 pieces (size 2in) per shipment.

Order Confirmation
Upon receiving your order, we would send an Order Confirmation for your verification.
This is to ensure the order is as to your expectation / approval (in terms of Strain, Quantity, Size and Pricing). Our Order Confirmation is not a confirmation of our acceptance of your Purchase Order.

Ordering Processing
With the verified Order Confirmation, we will process the order. Orders must be made a week ahead of shipment date. This will give us sufficient time to quarantine and select the highest quality fish and reserve the cargo spaces / flight.

Order processing will depends on stock availability. If stock available, order will be processed, if not, please do allow 3 weeks to 4 weeks for processing.

We reserve the right to make substitutions if the needs arise with the nearest size available, unless otherwise stated specifically in your order.

Invoicing and Payment
Please provide us with the information required below for us to send you our invoice:
a) Buyers’ name and full address / Company name and full address
b) Consignees’ telephone & Fax number
c) Name of destination airport
d) Name of handling agent – if any

Once the order is ready, we will email our invoice to you stating:
a) total amount of the Discus order
b) Shipping Charges (Freight)
c) Packaging, Document Fees, All Other Fees

We will provide you our banking information for money transfer into our bank account. Please send us an email with your bank’s money transfer information, if possible, for us to confirm the money transfer.

Shipment
Once we have confirmed the payment we will pack according to your order and final check on the quality.

After packing, the shipment will be sent to our freight forwarder within 3 hours for flight departure. The following documents will be email / faxed to you:

a) Performa Invoice
b) Health Certificates
c) AirWay Bill to enable pre clearance of the cargo.

Receiving the Shipment / DOA Claims
In order for the live guarantee to remain in effect, you must notify us of DOA’s or other problems within 24 hours after receiving the order. DOA notifications must be made via Email so that we will have a written record of the problem followed by photos of each DOA fishes.

Discus must be acclimatize and transferred to a quarantine center soonest possible to reduce stress. Please do inform us once you have collected the discus and we will check with you for your feedback and the condition of the discus for the 1st week of arrival.

Note: All of the above information serves as a guideline only. We reserve the right to make changes when we deem necessary.

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